1.打電話必備第一句：自我介紹

經(jīng)典表達(dá)：

Hello, this is XXX from human resource. May I speak to XXX?

你好，我是人力資源部的XXX。請(qǐng)問(wèn)XXX在嗎？

舉一反三：

Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?

Hello. It’s XXX from ABC Company. Is XXX here?

2.打電話必備第二句：說(shuō)明來(lái)電原因

經(jīng)典表達(dá)：

I’m calling in regards to the order XXX made 3 days ago.

我打電話來(lái)是為了問(wèn)一下關(guān)于XXX三天前下的訂單的情況。

舉一反三：

I’m calling to the annual report.

I’m calling about the contract.

3.打電話必備第三句：Ta什么時(shí)候回來(lái)？

經(jīng)典表達(dá)：

When can I expect him back?

他大概什么時(shí)候會(huì)回來(lái)？

舉一反三：

When will he be back?

When would be a good time to reach him?

When will she be available to take my call?

4.打電話必備第四句：我能留個(gè)口信嗎？

經(jīng)典表達(dá)：

May I leave a message for him?

我能給他留個(gè)口信嗎？

舉一反三：

Could you please connect me to his voice mail?

I think I’ll leave a message.

5.打電話必備第五句：請(qǐng)Ta給我回電好嗎？

經(jīng)典表達(dá)：

Please tell him/her that XXX called and have him/her return my call.

請(qǐng)告訴他/她XXX打過(guò)電話，讓他/她給我回電。

舉一反三：

Please let XXX know I called and have him/her call me back ASAP.

Could you tell XXX to ring me back?

6.打電話必備第六句：我再打過(guò)來(lái)吧。

經(jīng)典表達(dá)：

I’ll call again later.

我再打過(guò)來(lái)吧。

舉一反三：

I’ll ring back later.

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