Successful businesses are built on strong relationships. Business leaders often need to step into the shoes of a diplomat, developing and managing complex relationships with many diverse groups.

成功的職業(yè)生涯是建立在強(qiáng)大的人脈基礎(chǔ)上的。商界領(lǐng)袖們常常需要用外交的眼光和各種各樣的人發(fā)展和維持復(fù)雜的人際關(guān)系。

"There is a lot of common ground between diplomacy and business," says Carey Cavanaugh, a professor of diplomacy at the University of Kentucky and a former U.S. ambassador stationed all over the world for over two decades under both the Clinton and Bush administrations. "Entrepreneurs can draw from the diplomatic tool box to be more effective," he says.

“外交和商業(yè)之間有很多交際，”肯塔基大學(xué)外交學(xué)教授，曾在克林頓總統(tǒng)和布什總統(tǒng)在任期間擔(dān)任美國(guó)駐多個(gè)國(guó)家大使的加里·卡瓦納表示，“企業(yè)家們可以從外交手段的寶庫(kù)中獲取很多能幫助他們變得更有效率的東西。”

Try these tips from a seasoned diplomat's toolbox to help you build solid business relationships that last.

以下技巧來(lái)自一位老練外交家的思想寶庫(kù)，它們能幫助你建立穩(wěn)固的人際關(guān)系。

1. Be honest about what you can reveal.

1.對(duì)于你能透露的東西要坦誠(chéng)。

Diplomats are known as "people who lie for their countries," and corporations are often seen as equally deceitful. But in both cases, telling the truth is essential for success. Truth builds a solid reputation, It's the key to establishing long-term relationships that you can rely on in a crunch.

外交家們是那些“為了自己的國(guó)家而說(shuō)謊的人”，公司也常常被認(rèn)為同樣具有欺騙性。但兩者之間相同的是，說(shuō)真話對(duì)于成功來(lái)說(shuō)都是不可或缺的。真話能建立起穩(wěn)定的聲譽(yù)，這對(duì)于建立你能在危急時(shí)刻倚靠的長(zhǎng)期穩(wěn)定的關(guān)系是非常重要的。

When secrecy is essential, with an upcoming product launch or a private personnel issue, don't compromise honesty. You can keep secrets and still tell the truth, Just be honest about what you can and cannot say.

當(dāng)你必須保密時(shí)，比如面對(duì)一個(gè)即將發(fā)行的產(chǎn)品或是私密的個(gè)人文件，不要違背誠(chéng)實(shí)。你可以繼續(xù)保守秘密，同時(shí)說(shuō)些真話，你只要坦誠(chéng)地說(shuō)明什么是你可以說(shuō)的，什么你不可以說(shuō)。

2. Do your research.

2.做好研究。

Just as a diplomat would learn about a culture's customs before a visit, learn as much as you can before you try to connect with a customer, peer, or potential partner. Learn what they value, how they behave, what their long-term interests are, and what they need or want.

就像一個(gè)外交家會(huì)在出訪前研究好該國(guó)的文化一樣，當(dāng)你要和一位客戶、同僚或是潛在的伙伴聯(lián)系時(shí)，你也要盡可能地做好研究。要知道他們的價(jià)值觀，行為準(zhǔn)側(cè)，興趣以及他們需要什么。

Use that knowledge to help you craft your message or product, address specific needs, and show that you understand their values.

利用這些知識(shí)來(lái)構(gòu)造你的語(yǔ)言和產(chǎn)品，處理特殊需求，并向他們表明，你了解他們的價(jià)值觀。

3. Listen more than you talk.

3.多聽少說(shuō)。

Diplomats and business people have a reputation for being pushy, but the best take time to listen. Half the job is about saying what you want or need, but the other half is listening, It's as important to listen as it is to speak.

外交家和商人都被認(rèn)為是非常咄咄逼人的人，但你最好多花些時(shí)間去聆聽。“工作的一半是表達(dá)你的需求，另一半就是聆聽。聽與說(shuō)一樣重要。

Listening makes the other party feel valued, helps you identify their needs, and allows you to respond more creatively. When you listen, you can often find solutions that evade others, making you more likely to reach your goals.

聆聽能使對(duì)方感覺(jué)受到了重視，能幫助你了解他們的需求，還能幫助你作出更富有創(chuàng)造性的回應(yīng)。當(dāng)你聆聽的時(shí)候，你常?？梢哉业教颖軐?duì)方問(wèn)題的方法，這樣能讓你離成功更進(jìn)一步。

4. Don't discount the little guys.

4.不要忽略那些不起眼的人。

The relationships you're building today, even those that seem inconsequential, are worth attention and care. Relationships that don't seem important now will come back to you later, though you won't know when or how.

你今天所建立的人際關(guān)系，即使是那些看起來(lái)無(wú)關(guān)緊要的人，都是值得你關(guān)注的。今天看起來(lái)不重要的關(guān)系有可能在日后會(huì)變得很重要，即使你不知道會(huì)在何時(shí)何處。

A casual acquaintance may be the key to your next innovation, just as a tiny country may be the next major oil source for a diplomat. Build lasting relationships by treating others with integrity and giving your full attention when you're with them.

今天一個(gè)普通的熟人或許會(huì)是你下一項(xiàng)創(chuàng)舉的關(guān)鍵。這就好像在外交上，一個(gè)不起眼的小國(guó)家很可能會(huì)是下一個(gè)重要的石油產(chǎn)地。誠(chéng)信待人，并在和別人在一起的時(shí)候給他們充分的關(guān)注，才能和他們建立起長(zhǎng)期穩(wěn)定的關(guān)系。

5. Stay true to your values.

5.堅(jiān)持你的價(jià)值觀。

In any negotiation or business decision, choose solutions that fit your values, even if they're not the easiest or cheapest options. When you deviate from [your values], there’s a hard price to pay. It takes a long time to get a reputation back.

在做任何談判或商業(yè)決定時(shí)，要選擇符合你價(jià)值觀的解決方案，即使那不是最簡(jiǎn)單，最便宜的方案。一旦你背棄了你的價(jià)值觀，你就要付出巨大的代價(jià)。你要花很長(zhǎng)時(shí)間才能把失去的聲譽(yù)賺回來(lái)。

It's easiest to lose your values when you're getting impatient or growing rapidly, so in those moments, remember what you stand for. The more you act on consistent values, the stronger your business will be in the long run and the more your consumers will trust you.

當(dāng)你失去耐心或者進(jìn)展迅速時(shí)是最容易放棄你的價(jià)值觀的。所以在這些時(shí)候，你一定要記住你代表的是什么。你越是能夠堅(jiān)持一貫的原則，你的公司就能發(fā)展得更長(zhǎng)久，你的客戶也就會(huì)更相信你。